Organisational Structure
Guidance on company design, organogram review, and role alignment so structure supports the business strategy.
01
Kampala, Uganda · Company Profile 2023
Resourcing.
Skilling.
Equipping.
Educierge Consults is a consortium of experienced professionals specialising in human resource management, customer experience management, project management, and employee assessment. We help organisations build capable teams, deliver stronger service, and execute with confidence.
14+
Years executive experience
6
Core consulting areas
3
Lead consultants
Recruitment & Talent Acquisition·
Training & Development·
Organisational Structure·
Employee Assessment·
Customer Experience Management·
Project Management Services·
Workforce Planning·
Recruitment & Talent Acquisition·
Training & Development·
Organisational Structure·
Employee Assessment·
Customer Experience Management·
Project Management Services·
Workforce Planning·
Welcome
Building People, Building Organisations
Welcome to Educierge Consults. Our mission as a consulting company is to support clients in realising their goals and capabilities by delivering specialised solutions that respond to real operational needs and growth challenges.
Whether you need help with strategy formulation, operational effectiveness, customer experience capability, project delivery, or organisational change, our team brings the experience and resources to support lasting results.
Our Services
The Core of What We Offer
Recruitment & Talent Acquisition
Attracting, screening, interviewing, and onboarding the right talent for immediate performance and long-term fit.
02
Training & Development
Training initiatives that improve staff knowledge, service quality, team confidence, and measurable productivity.
03
Employee Assessment
Assessing current teams for skill fit, effective placement, internal mobility, and staffing gap visibility.
04
Customer Experience Management
Assessing service maturity, monitoring real customer interactions, and building frontline capability.
05
Project Management Services
Supporting project delivery, assurance, governance, recovery, and internal PM capability building.
06
What clients
say about
the work.
say about
the work.
“Their experience, skills, and competence enable us to identify new business areas that have boosted our staff productivity and enhanced job satisfaction in our company.”OcTech
Workshops
About Company
About Educierge
We are a consortium of consultants committed to helping organisations strengthen people capability, service quality, and operational effectiveness.
2023
Profile Edition
Who We Are
A Consortium Built on Experience
Educierge specialises in human resource management, customer care management, and assessment. Our qualified professionals work in synergy to meet client needs with practical, high-quality support.
We help clients with strategy formulation, operational effectiveness, and organisational change. Because every client has different demands, our services are tailored to match each context rather than forced into a standard template.
We are equally committed to building lasting relationships, staying available to offer direction and support long after recommendations are made.
Vision & Mission
Clarity Around the Goal
Resources That Deliver
We focus on getting clients the resources they need and supporting those resources to deliver results.
Empower Companies to Succeed
We empower companies through effective human resourcing, strong strategy, the right people, and meaningful training.
The Go-To Consulting Firm
We aspire to be the trusted consulting partner for companies seeking sustainable growth and knowledgeable direction.
What Drives Us
Our Working Principles
01
Tailored Engagements
Every assignment is shaped around the client’s objectives, challenges, workforce composition, and decision-making realities.
02
Trusted Partnership
We aim to be more than a vendor by becoming a reliable thought partner for staffing, service quality, and growth decisions.
03
Results That Matter
Our work is designed to improve organisational capability, staff productivity, role fit, and the everyday quality of execution.
CEO Profile
Lonnah Arwako brings a grounded leadership style focused on people development, operational strength, and practical organisational support.
As CEO, she draws on over 10 years of experience in administration, organisational development, personnel growth, and team building.
Her work centres on helping organisations build capable teams, strengthen internal systems, and maintain a healthy culture for long-term growth.
Lonnah Arwako · CEO
Our Services
Consulting Designed for Execution
We deliver practical HR, customer experience, and project support that helps leaders structure teams well, hire accurately, strengthen service delivery, and execute reliably.
01
Organisational Structure
We provide guidance on best practices for company design and help ensure your organogram aligns with business goals, objectives, and vision. This includes structure review, role clarity, reporting line evaluation, and alignment of functions to strategy.
Organogram Review
Role Clarity
Business Alignment
02
Recruitment & Talent Acquisition
We attract, screen, and hire the best talent for open positions. Our support includes reviewing and creating job descriptions, posting opportunities, conducting interviews, advising on selection, and onboarding new staff into the culture and role expectations.
Job Descriptions
Interviews
Onboarding
03
Training & Development
We create training initiatives that enhance personnel knowledge and capabilities. That includes needs assessment, material development, facilitation, coaching, customer care training, conflict resolution support, and assessment of training effectiveness after delivery.
Training Design
Facilitation
Capability Growth
04
Assessment
We assess current employees to confirm effective placement based on qualifications and expertise, identify internal opportunities for open roles, and surface staffing gaps that affect delivery, service quality, and team productivity.
Placement Review
Skills Mapping
Internal Mobility
05
Customer Experience Management
We specialise in customer experience management, monitoring, and capability development across organisations of all sizes. Our support includes customer experience maturity assessments and audits, mystery shopping programmes, customer satisfaction surveys, and role-tailored training that equips teams at every level to deliver exceptional service consistently.
CX Audits
Mystery Shopping
Service Training
06
Project Management Services
We partner with organisations to plan, deliver, and embed effective project management across every stage of the lifecycle. Our services cover project and programme delivery, project health checks and assurance reviews, PMO design and implementation, tailored training, project recovery support, and advice on methodology selection and governance design.
Project Delivery
Assurance Reviews
PMO Setup
Where We Add Value
Support Across the Workforce Cycle
Workforce Design
Clarifying structures, roles, and accountability to help teams work with less friction and stronger ownership.
People Capability
Improving technical strength, service standards, and future leadership readiness through focused skilling interventions.
Operational Confidence
Helping leadership make better staffing and development decisions using grounded assessment and practical reporting.
Service Experience
Strengthening customer-facing teams with measurement, insight, and training that improves consistency and satisfaction.
Project Delivery Discipline
Bringing structure, governance, and recovery support that helps important initiatives move forward with control.
The Process
A Clear Route From Review to Results
Our delivery model is structured, collaborative, and transparent. We work to agreed timelines, provide progress visibility, and move forward with approved client feedback.
01
Understand the Current State
We begin by reviewing the company context, organogram, role expectations, staffing realities, and the outcomes management is trying to achieve.
02
Review Roles and People
We review job descriptions, assess current employees, evaluate placement, and identify internal and external resourcing needs.
03
Deliver the Agreed Interventions
Based on the approved direction, we recruit, train, restructure, or advise as needed, while keeping management updated on milestone progress.
04
Report, Refine, and Sustain
We provide consistent progress reports, incorporate approved client feedback, and strengthen capacity through ongoing people management and skill development support.
Our Work Plan
Our work plan is based on agreed timelines with the management team. Educierge provides consistent progress reports according to each task and always proceeds with approved feedback from client leadership.
We place strong emphasis on investing in a company’s technical capability and future leadership strength through personnel management and skills development.
Our Team
Experienced People Behind the Practice
A vibrant, hardworking, and efficient team with a wealth of knowledge, ready to enhance company capacity.
Senior HR Consultant
Ms. Thelma Acen
Professional Overview
Human resource professional with 15 years of experience in human resource management, talent sourcing, job evaluation, and structural alignment. She supports organisations through staffing, role clarity, and structure-focused people systems.
- Strong background in human resource management and talent sourcing.
- Experienced in job evaluation to support fair role placement and workforce planning.
- Helps organisations improve structural alignment for stronger accountability and efficiency.
HR Management
Talent Sourcing
Job Evaluation
Structural Alignment
CEO
Lonnah Arwako
Professional Overview
HR and Operations Manager with over 10 years of experience in administration, organisational development, personnel growth, and team building. She also brings consultancy experience in customer training, employee relations, and mental health awareness facilitation.
- MBA in progress at Uganda Management Institute.
- Bachelor’s degree in Community Psychology, Makerere University.
- Strong experience in policy implementation, appraisals, mentor training, and compliance support.
Talent Sourcing
Policy Design
Employee Relations
Operations
Lead Consultant
Alvin Michael Aliu
Professional Overview
IT management professional with 7 years of experience in capacity building, HR system audits, and implementation support. He supports digital systems, staff capability development, and HR system improvement initiatives.
- Bachelor’s degree in Information Technology.
- Master’s degree in ICT Management.
- Hands-on experience in capacity building, HR system audits, and implementation support.
IT Management
HR System Audits
Implementation
Capacity Building
Testimonials
What Clients Remember
The brochure highlights practical results around recruitment, training, understanding staff capability, and improved productivity.
“
They have been of great support to us in training our staff, recruitment, and onboarding.
Service Corps
“
They offered us a deeper understanding of staff and skilling the right team to enhance our productivity.
Daniel Choudry Sales Institute
“
Their experience, skills, and competence enable us to identify new business areas that have boosted our staff productivity and enhanced job satisfaction in our company.
OcTech
Why It Matters
Support That Improves Team Output
Across the brochure case references, the recurring outcomes are clear: sharper recruitment, stronger onboarding, better staff understanding, and improved productivity. That pattern is the center of the Educierge offer.
We work best with organisations that want thoughtful people decisions backed by practical delivery.
Connect With Us
Let’s Build the Right Team
We would love to hear about your organisation, your staffing needs, and the capability gaps you want to solve. Reach out directly or send a message below.
Phone
0782-456456
0750-555816
0774-733167
0750-555816
0774-733167
Address
Kamure Park Building
Plot 128 Old Kira Road
Bukoto, Kampala
Plot 128 Old Kira Road
Bukoto, Kampala
Ms. Thelma Acen
educiergeconsults@gmail.com
Lonnah Arwako
+256 774 733 167
larwako@gmail.com
larwako@gmail.com
Send Us a Message
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Educierge Consults
Kamure Park Building, Plot 128 Old Kira Road, Bukoto, Kampala